Great technology is built on strong systems, and strong systems work even better with talented engineers behind them.

We’re looking for a Systems Engineer II to join our IT Solutions team, where you’ll play a key role in supporting servers, networks, cloud platforms, and cybersecurity systems for High Touch’s client partners. In this role, you’ll bring advanced troubleshooting skills, clear communication, and hands-on expertise to help resolve complex issues and deliver reliable solutions.

Beyond solving problems, you’ll also help guide projects from implementation through support, while mentoring junior engineers and collaborating with teammates across departments. It’s a chance to apply your skills in a meaningful way, making technology work better for clients and helping people feel confident in the systems they rely on every day.

About Us

At High Touch Technologies, we believe technology is more than a tool—it’s a catalyst for success. For over 40 years, we’ve helped businesses turn technology into a competitive advantage through point-of-sale software, managed IT services, advanced cybersecurity solutions, and full-service website development.

What really sets us apart is our people. As a 100% employee-owned company, our vision is simple: we bring the human touch to technology. It drives everything we do, from supporting our clients’ success to creating careers that matter and helping strengthen the communities we’re proud to call home. Headquartered in Wichita, Kansas, High Touch serves clients nationwide from service centers in Dallas, Denver, Kansas City, Corpus Christi, and San Antonio.

We’re not just here to provide technology. We’re here to build relationships, spark ideas, and make technology work in ways that simplify business and empower people.

Benefits

Health, dental, and vision insurance
Company-paid holidays
Paid time off starts accruing on your first day
Employee Stock Ownership Program (ESOP)

Visit hightouchtechnologies.com/careers for a full list of benefits.

Essential Duties and Responsibilities

Client Support & Issue Resolution

Respond to customer support requests by owning tickets, troubleshooting issues, documenting resolutions, and communicating with clients throughout the process.
Provide technical expertise for complex problems related to software, hardware, networking, and systems integration.
Deliver a professional client experience with clear, solution-oriented communication.

Infrastructure Implementation & Administration

Install, configure, and deploy network devices such as firewalls, switches, routers, and wireless access points.
Support mobile workforce solutions such as VPN, remote desktop, and mobile device access to production systems.
Install, configure, and deploy servers, desktops, laptops, and storage systems, including iSCSI, Fiber Channel, and SAN/NAS environments.
Implement and manage virtualized network environments for on-premises and in Azure.

Advanced Network Configuration

Implement and troubleshoot network topologies, including link aggregation (LAG), access control lists (ACL), routing, and VPN technologies.
Support security-focused configurations for email, remote access, and endpoint management.
Conduct network health assessments and recommend improvements.

Project Execution & Documentation

Lead or contribute to technical projects, following established scopes and timelines.
Create and maintain system documentation for both internal and client-facing environments.
Collaborate with internal teams to ensure successful project handoffs and post-implementation support.

Mentorship & Collaboration

Serve as a technical mentor for level 1 & 2 engineers and assist in their onboarding and development.
Work collaboratively with peers across departments to resolve complex issues and elevate team knowledge.
Perform other duties as assigned to support departmental goals and company objectives.

Required Skills & Qualifications

2–3 years of experience in a systems engineering or similar IT role.
1–2 years supporting virtualized environments (VMware or Hyper-V).
Strong troubleshooting skills across Windows-based systems, networking, storage, and backup technologies. (i.e., DHCP, DNS, etc.)
Proficiency in desktop support, server administration, and system security fundamentals.
Experience with cloud-based platforms (e.g., Microsoft 365, Azure).
Excellent verbal and written communication skills.
Strong interpersonal skills and customer service orientation.

Preferred Qualifications & Certifications

Experience working in a Managed Services Provider (MSP) environment.
Advanced certifications such as MCSA, Azure Administrator Associate, VCP, CCNA, or equivalent.
Associate’s degree or completion of relevant trade/technical courses.
Familiarity with documentation platforms, PSA tools (e.g., ConnectWise), and RMM systems.

Work Environment and Physical Requirements

This position operates in an office and/or remote environment using standard office equipment such as computers, phones, and video conferencing tools. The role requires the ability to:

Communicate effectively with clients and team members in person, by phone, and online.
Remain in a stationary position for extended periods.
Occasionally move about inside the office or between workstations.
Use hands and fingers to operate computers and standard office equipment.
Occasionally lift and carry up to 15 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

HTI Personnel, Inc. is an Equal Employment Opportunity company. This job description provides you with details pertaining to the position but is not a complete statement of duties and responsibilities. Other duties can be assigned or required.

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Systems Engineer II - Wichita, KS (On-site)