Job Summary

Continuous Product Engineer at NetApp specializes in resolving complex, high-priority issues that affect customers using NetApp's products

Job Requirements

Customer issue resolution: Act as a technical expert to diagnose and resolve the most complex customer problems that are escalated from support teams. This often requires recreating complex scenarios in a lab environment.
Code-level analysis: Debug issues at the source code level, particularly in the NetApp ONTAP operating system. This includes analyzing logs, memory dumps, and source code to perform root cause analysis.
Collaboration: Work closely with both the customer support team and the development team to communicate action plans and drive fixes.
Proactive quality improvement: Design and develop automated tests to prevent future regressions. Your role is to identify and resolve deficiencies in the product life cycle to improve overall quality, reliability, and serviceability.
Development of fixes: Create software fixes or enhancements for existing products, such as NetApp ONTAP.
Sustaining engineering: Address ongoing engineering processes for products already on the market. This includes technical support for production, managing product end-of-life (EOL) activities, and handling design changes.

Education

IC - Typically requires a minimum of 5 years of related experience.Mgr & Exec - Typically requires a minimum of 3 years of related experience.

Compensation

The target salary range for this position is 130,900 - 194,700 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

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Continuous Product Engineer-